Delivery & RETURNS

All orders are subject to product availability. If the requested item is temporarily sold out on the date of your order, we will notify you and inform you when we can deliver it to you or we will refund the total amount of your order, according to the original method of payment.

You must notify us of any items damaged in transit within 24 hours of receipt. If the box is damaged in transit, the item received must be refused.

We deliver free of charge to all countries in the world, with the exception of certain islands (New Caledonia, French Polynesia, French Guiana, Guadeloupe, Martinique, Reunion) for which delivery charges apply.

If you have trouble choosing your ideal size. You can consult our size guide or contact our customer service by email at support@ninaperfectskin.com

No worries, if you contact us within 24 hours of your purchase, we will probably be able to provide the correct address to the logistics department. Contact us quickly by email at support@ninaperfectskin.com

No worries, if you contact us within 24 hours of your purchase, we will probably be able to make the necessary changes. Contact us quickly by email at support@ninaperfectskin.com

You haven't received your order yet, but you've already changed your mind? Contact our customer service by email at support@ninaperfectskin.com for assistance.

All orders are dispatched within 24 to 48 hours. From then on, you will receive a shipping confirmation email containing your tracking link.

France and Belgium: 7 to 10 working days.

Switzerland, United Kingdom and other European countries: 10 to 15 working days.

United States and Canada: 15 working days.

You benefit from the 30-day guarantee following the delivery of your order to return your item(s) to us and obtain a full refund.

Some items cannot be returned for hygienic reasons. See more details.

If you are interested in becoming our brand ambassador, you can contact us by email at support@ninaperfectskin.com